King Movers Dubai

logo
+971 527085947

1. Introduction

Welcome to King Movers Dubai. These Terms and Conditions (“Terms”) govern your use of our website https://kingmoversdubai.com/ and the moving and storage services provided by King Movers Dubai (“we,” “us,” “our,” or “the Company”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

“Client” or “Customer” refers to any individual or entity that books or uses our moving services.

“Services” refers to all moving, packing, unpacking, storage, and related services provided by King Movers Dubai.

“Goods” refers to items, belongings, furniture, or property being moved or stored.

“Agreement” refers to the contract formed between the Client and King Movers Dubai upon booking confirmation.

“Moving Date” refers to the scheduled date for moving services to be performed.

3. Service Booking and Confirmation

3.1 Quotations

  • All quotations provided are estimates based on information supplied by the Client
  • Quotations are valid for 30 days from the date of issue
  • Final charges may vary if actual volume, distance, or requirements differ from the estimate
  • Quotations do not constitute a binding contract until confirmed by both parties

3.2 Booking Confirmation

  • Services are confirmed upon receipt of booking deposit or signed agreement
  • Booking confirmation will be sent via email or WhatsApp
  • Client must provide accurate information regarding property details, access, and inventory
  • Any changes to booking details must be communicated immediately

3.3 Cancellation and Rescheduling

  • Cancellations must be made at least 48 hours before the scheduled Moving Date
  • Cancellations within 48 hours may incur a cancellation fee of up to 50% of the quoted amount
  • Same-day cancellations forfeit the full deposit
  • Rescheduling requests should be made at least 24 hours in advance
  • Rescheduling may be subject to availability and additional charges

4. Payment Terms

4.1 Payment Methods

We accept payment via:

  • Cash
  • Credit/Debit cards
  • Bank transfer
  • Online payment gateways

4.2 Payment Schedule

  • A deposit of 20-50% may be required upon booking confirmation
  • Full payment is due upon completion of services unless otherwise agreed
  • For storage services, monthly payments are due in advance
  • Late payments may incur additional charges and service suspension

4.3 Additional Charges

Additional charges may apply for:

  • Services exceeding the estimated time or volume
  • Access difficulties not disclosed during booking
  • Waiting time beyond agreed schedule
  • Special equipment requirements
  • After-hours or weekend services
  • Long carry distances or excessive stairs
  • Parking fines or access fees

5. Client Responsibilities

5.1 Information Accuracy

Clients must:

  • Provide accurate information about property size, access, and inventory
  • Disclose any access restrictions, parking limitations, or building regulations
  • Inform us of fragile, valuable, or hazardous items
  • Notify us of any special requirements or concerns

5.2 Preparation

Clients are responsible for:

  • Disconnecting and preparing appliances for moving
  • Emptying and defrosting refrigerators and freezers
  • Draining water from washing machines and hoses
  • Removing items from drawers if requested
  • Securing parking and elevator access
  • Being present or arranging representation during the move

5.3 Prohibited Items

We do not transport:

  • Hazardous materials (flammable, explosive, toxic substances)
  • Illegal items or contraband
  • Perishable food items
  • Live plants or animals
  • Cash, jewelry, or items of extraordinary value
  • Items requiring special licenses or permits

6. Our Responsibilities and Limitations

6.1 Professional Standards

We commit to:

  • Providing trained and professional moving staff
  • Using appropriate equipment and vehicles
  • Handling goods with reasonable care
  • Maintaining insurance coverage
  • Complying with applicable laws and regulations

6.2 Limitations of Liability

  • We are not liable for damage to goods that are improperly packed by the Client
  • We are not responsible for items not listed on the inventory
  • We are not liable for loss or damage to prohibited items
  • Our liability is limited to the declared value of goods or insurance coverage
  • We are not responsible for delays caused by traffic, weather, or circumstances beyond our control
  • We are not liable for damage to buildings, walls, or floors resulting from oversized items or difficult access

6.3 Force Majeure

We are not liable for failure to perform services due to circumstances beyond our control, including:

  • Natural disasters
  • Government actions or restrictions
  • Labor disputes
  • Pandemics or public health emergencies
  • Severe weather conditions
  • Accidents or breakdowns

7. Insurance and Claims

7.1 Insurance Coverage

  • Basic insurance coverage is included in our standard services
  • Additional comprehensive insurance is available at extra cost
  • Clients are responsible for declaring high-value items
  • Insurance claims must be filed within 7 days of delivery

7.2 Claims Process

To file a claim:

  • Notify us immediately upon discovery of damage or loss
  • Provide photographic evidence and detailed description
  • Submit written claim within 7 days
  • Retain damaged items and packaging for inspection
  • Cooperate with investigation and assessment

7.3 Claim Limitations

  • Claims must be made within 7 days of service completion
  • No claims accepted for damage not noted on delivery receipt
  • Claims for concealed damage must be reported within 48 hours of unpacking
  • We reserve the right to inspect damaged items before settlement

8. Storage Services

8.1 Storage Terms

  • Storage is provided on a month-to-month basis
  • Monthly storage fees are due in advance
  • Minimum storage period may apply
  • Access to storage is available during business hours with advance notice

8.2 Storage Conditions

  • All goods must be properly packed and suitable for storage
  • We maintain climate-controlled and secure facilities
  • Clients are responsible for insurance of stored goods
  • We are not liable for deterioration of improperly stored items

8.3 Retrieval and Termination

  • 48 hours notice required for item retrieval
  • Partial retrieval subject to availability and access fees
  • Storage agreement terminates upon full payment and item removal
  • Abandoned goods may be disposed of after 90 days of non-payment

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of King Movers Dubai and protected by copyright and trademark laws. You may not:

  • Reproduce, distribute, or modify website content without permission
  • Use our trademarks or branding without authorization
  • Copy or scrape website content for commercial purposes

10. Website Use and Restrictions

10.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

10.2 Prohibited Activities

You must not:

  • Use the website in any way that violates applicable laws
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality or security
  • Harass, abuse, or harm other users
  • Impersonate any person or entity

10.3 Website Availability

  • We strive to maintain website availability but do not guarantee uninterrupted access
  • We may suspend or modify the website for maintenance or updates
  • We are not liable for any loss resulting from website downtime

11. Privacy and Data Protection

Your personal information is collected and used in accordance with our Privacy Policy. By using our services, you consent to our data practices as described in our Privacy Policy available at https://kingmoversdubai.com/privacy-policy

12. Customer Reviews and Testimonials

By submitting reviews, feedback, or testimonials:

  • You grant us permission to use your feedback for marketing purposes
  • You confirm that your feedback is truthful and based on your experience
  • We reserve the right to edit or remove inappropriate content
  • We may display testimonials on our website and marketing materials

13. Dispute Resolution

13.1 Informal Resolution

We encourage clients to contact us directly to resolve any disputes or concerns:

  • Email: info@kingmoversdubai.com
  • Phone: +971 527085947

13.2 Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

13.3 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13.4 Mediation

Before initiating legal proceedings, parties agree to attempt resolution through mediation or alternative dispute resolution.

14. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim shall not exceed the amount paid for the services
  • We are not liable for indirect, consequential, or incidental damages
  • We are not responsible for loss of profits, business, or opportunities
  • Time limits apply to all claims as specified in these Terms

15. Indemnification

You agree to indemnify and hold King Movers Dubai harmless from any claims, damages, losses, or expenses arising from:

  • Your breach of these Terms
  • Your violation of any laws or regulations
  • Your provision of inaccurate or misleading information
  • Damage to property caused by your negligence
  • Third-party claims related to your use of our services

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written agreement, constitute the entire agreement between you and King Movers Dubai regarding the use of our services and supersede all prior agreements or understandings.

18. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any successor or affiliated entity.

20. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email or prominent website notice.

21. Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:

King Movers Dubai

Email: info@kingmoversdubai.com
Phone: +971 527085947
Website: https://kingmoversdubai.com/

22. Acknowledgment

By using our website or services, you acknowledge that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these Terms
  • You have the legal capacity to enter into this agreement
  • You will comply with all applicable laws and regulations